Berg App LLC · Free invited beta

A useful next step

Questions, setup trouble, or an incorrect match? We’re listening.

For a bug, include the time, the action you tried, and any error message. For a matching issue, include the CPSC notice link and a description of what was incorrect. Please do not send keys, VINs, serial numbers, home addresses or information about children.

Why is a result marked stale?

The latest official-source request failed or the last successful fetch is more than 36 hours old. Older notices remain visible with their retrieval date. Check CPSC directly for current information.

Why are there unrelated possible matches?

Brand search deliberately does not assert that your exact product is affected. Read model ranges and dates in the official notice. Save “not my product” after your own review.

Why didn’t a manual check fetch new data?

Brand searches are shared and cached. Successful searches are refreshed after about 24 hours; failed attempts wait at least six hours before another request to protect the public source.

Can I recover a lost account key?

There is no automatic recovery. Keep the recovery key in a password manager. A working connector token can read your product records, but cannot replace the management key. Contact privacy@bergapp.net for an ownership-verified request.

Will Muse automatically notify me?

No. The service refreshes source data in the background; you must open the desk or ask Muse to check. No email or push alerts are included.

How do I delete my data?

Open Your desk → Manage tokens, export or delete. Enter your recovery key, export if needed, and type DELETE MY ACCOUNT. Live private records and tokens are removed immediately; provider recovery data can remain up to 7 days.

Privacy: privacy@bergapp.net. Legal: legal@bergapp.net. Service health reports database access and recent scheduler activity, not safety coverage.